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News Letter 2009
Mac and PC Support and Repair
Security
Threats from worm viruses, hacking tools, and spyware/adware eliminated through router firewall, personal
firewall, anti-virus, anti-spyware, computer logon, wireless encryption, tape backup and more.
Data Backup and Recovery
All files on C: drive are backed up on an automated schedule.
Data is recovered from failed PC or server.
Spam Management
Junk E-mail blocked before it reaches your office network.
Networking
Category 5 cabling, Wireless, DSL, Cable and T-1.
New or Repaired Computers
Enjoy a revitalized computing environment.
Servers
Servers provide centralized storage and management of
information. Have enhanced security, access and performance.
Mobile Computing
Access office computers wherever there is a connection to the
Internet or phone line!
Access E-mail from a wireless such as Blackberry handhelds.
Private Instruction
Learn how to use Windows XP, Outlook, Quicken, and more.
Schedule 5 or 10 sessions at 1 to 2 hours each at your location.
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Solid Infrastructure Delivered:
Have you paid thousands of dollars toward a
software/hardware manufacturer or networking consultant of which provided a
system that fails repeatedly or does not work at all?
Research is performed where manufacturers and consultants
are contacted---Solid answers are found to solve your information system
problems or no service charge is billed.
"Every system in equilibrium is conservative and tends
to resist changes upon it by reacting in such a way as to help nullify the
imposed change."
LE CHATELIER (1850-1936)
It is critically important to know the risks when applying
changes to an existing office information system.
Intelligent consultation will be provided to let you know of those
risks before implementing changes.
Information Systems and Typical
Changes:
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Unique Networking Software and Systems: Dental
Practice Management, Health Clinic, Accounting, Construction and Property
Management.
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Faster Internet Connection
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Faster Network in Office
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New Security Firewall
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Tape Backup
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New Computers
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Moving Systems
Avoid
system downtime and costly losses in productivity:
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If no reason for change exists---do not
change.
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If a global change to a mission
critical system is needed, first make certain it functions properly in a test
environment.
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If new, do not expect it to function as
you would like the moment you begin to use it.
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If a repair, do not expect it to last more
than a few days of use---Regardless of expertise, expect repairs to create
failures elsewhere.
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For any system change, plan for a
possible follow-up procedure.
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If not surveyed and tested, do not
purchase or implement.
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In this order: Survey, Plan,
Demo/Test, Procure, Test, Implement, and Follow-Up
Service Reports
For all services, a detailed report is
included as a hard copy.
This is a service to you as it provides a
detailed history of maintenance with your information systems.
Other reporting includes —"Problem and
Solution" documentation.
A report of services allows for increased
self-sufficiency within an organization where solutions to a potential
recurring problems are provided.
Some organizations will print and post these
solutions onto the device which can have recurring problems (printer,
computer, network communication device, etc.)
For example, an office experiences problems
when connecting to the Internet and to the network server. In some
instances, it is necessary to shut down and restart the communication devices. The procedure to do that is clearly written in lay terms by Apex
Information Services, printed and posted in clear site near the servers, switches and
router. |
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Top 5 recommendations for any small business: 1.) Secure the data!
Centrally store and secure all critical data to tape. Establish
regular archiving of tapes off-site (safety deposit box and/or
www.ironmountain.com).
Test tape backup drive for ability to restore files at least once a year.
Have daily E-mail message automatically delivered to provide status report
of most recent backup.
2.) If using laptops, make serious efforts not to store data on the
laptop. When working with mission critical data, only use laptop as
remote terminal to controlling a secured desktop computer in main office.
A laptop is one of the most insecure locations to store information as they
can be dropped, stolen, damaged by liquid, lost, baked/frozen in car much
more likely than a desktop PC.
With laptops, it is quite handy to use Windows Remote Desktop and
establish a secure remote access connection to an office PC via either VPN
and/or other means such as
www.GoToMyPc.com.
3.) Create backup image representative of a "known good" for all servers
and workstations and burn to DVD or backup to tape. This allows for a
quick recovery of corrupted software, failed hard disk or migration to
larger hard disk drive without having to face a sometimes timely/costly
software re-install of a server or workstation.
4.) Establish security policies for users and rules for users not to
perform unauthorized changes to an office PC. In addition to this,
establish documentation defining such policies and of which also
characterizes the office information system.
5.) If using QuickBooks Pro and/or performing online banking, recommend
using a Apple Mac over a Microsoft PC. |
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