Commercial Tenant & Home Office

 

                                                         Onsite Services Since 1996

Phone: (206) 235-7911                     support@apexinformationservices.com

 Securing Information 

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News Letter 2009

Technical Support                         Computer  Networking                        Private Instruction                        Shared Internet                         Mobile Computing                         Telecommuting                      File and Print  Servers                       Virus Removal

 

Mac and PC Support and Repair

 

 

Security

 Threats from worm viruses, hacking tools, and spyware/adware eliminated through router firewall, personal firewall, anti-virus, anti-spyware, computer logon, wireless encryption, tape backup and more.

Data Backup and Recovery

All files on C: drive are backed up on an automated schedule.  Data is recovered from failed PC or server.

Spam Management

Junk E-mail blocked before it reaches your office network.

Networking

Category 5 cabling, Wireless, DSL, Cable and T-1.

New or Repaired Computers

Enjoy a revitalized computing environment.

Servers

Servers provide centralized storage and management of information.  Have enhanced security, access and performance.

Mobile Computing

Access office computers wherever there is a connection to the Internet or phone line!

Access E-mail from a wireless such as Blackberry handhelds.

Private Instruction

Learn how to use Windows XP, Outlook, Quicken, and more.

Schedule 5 or 10 sessions at 1 to 2 hours each at your location.

Mobile Phones New Office Systems Small Bus. Server Securing Information Telecommuting Securing Access Data Recovery Wireless Network New Website Business Rates Recycling Rates

 Reliable Tape Drive

For most small business offices working with current storage demands, expect to pay near $2,000 for a reliable tape drive and weekly set of tapes having a compressed storage of 160 GB (April, 2007). 

The PowerVault tape drives from Dell are an excellent choice.

Is 160 GB too big or too small?  How big of a tape drive is needed? 

Have near twice the storage capacity of the hard disk drive at the file server.   

Validation Procedure

Why validate the tape backup? 

What can happen: tape failure, tape drive failure, software failure, power failure, human error.

It is a terrible mistake to assume that a tape backup is always working. 

Without validation, you may unfortunately discover when attempting to restore data, that either the tape drive was not backing up data or---the tape media or drive is damaged in a manner of which prevents a proper restoration.

The best way to ensure the security and an accounted history of stored information is to manually inspect the backup  log and record the condition of the backup into a bound log book. 

There are automated methods of forwarding a backup log to you or a systems analyst through E-mail so as to avoid trips to the server when checking logs.

Most fire code in US cities require commercial building owners to test fire extinguishers.  Being a mechanical device, is a tape drive any different?

A test restoration of information at least twice a year is recommended.

If the backup log shows a successful backup of data, this does not necessarily mean it will be possible to perform a complete restoration.

A test restoration allows for a "fire drill" exercise and validates the restoration process.

Daily Rotation

The rotation of tapes is essential to have a complete backup for each day on a single tape, to extend the life of tapes and to have redundancy in protecting information.

A daily rotation proceeds where the tape left in the tape drive the day before is removed and replaced with a tape assigned for the current day.

A tape is assigned for each day of the week. 

This type of rotation is suitable for most organizations with 20 or less computers and 10 or less employees.

Quarterly Archiving

In the event that information can not be recovered from the weekly set of tapes, an archived tape can be used to perform a partial or complete recovery of information.

One of the difficulties in information management is associated with database files of which become unstable and eventually unusable. 

This type of file is used with the following applications: Outlook, Exchange Server, SQL Server, Access, Peachtree, Quicken, and QuickBooks Pro.

For example, as the backup proceeds through a week, a database file has become partially corrupted and is copied to each backup tape.

Eventually, the database file becomes unusable when running its application (Outlook for example). 

A restoration is performed where it is found that  the same corrupted database file has been copied to each one of the tapes for the entire week.

If a tape is removed from the rotation and write protected every 3 months, there will always be an alternative tape to restore from of which has not been overwritten with corrupted computer files.

Off-Site Storage

It is a good idea to store a weekly set of tapes in water-proof and fire resistant security chest.

It is also a good idea to store archived tapes in a location separate from the building location of the computers and weekly tapes.

Storing tapes off-site helps secure information in the event of catastrophic fire, water damage, earthquake, and theft.

Some choose to use a safety deposit box at a local bank.  Others choose to use a safe in a separate building or at their homes.

Apex IS will provide consulting services and if so desired, establish an off-site vaulting procedure with www.ironmountain.com.

Methods Other Than Tape

Other methods for securing information involve copying to CD, DVD, other hard disk drives and zip disks. 

 Ghosting

Noteworthy is a process called "ghosting" or "disk imaging.". 

The ghosting process is quite helpful in the event of hard disk failure where all software and data can be restored to a computer from a set of DVD disks or separate hard disk drive.

This allows for a clone of all data and...software installed on a computer to be created on a tape, separate hard disk drive or set of DVDs.

Protects data and saves the trouble of going through a lengthy installation process for each different software application. 

Highly recommended for computers having many different software programs installed of which can otherwise require many hours to install and reconfigure.

If a home user and choosing to "ghost" your hard disk drive, it is recommended not to use the older versions of the Ghost software from Symantec.  Only use Ghost 9.0 or later.

Current top recommend imaging software is Acronis True Image 10 Home or later.

Redundant Array of Independent Disks

There are fault tolerant systems of which secure information across multiple hard disks, Redundant Array of Independent Disks (RAID). 

If one hard disk fails out of 6, the information is still available and a tape restoration is not required. 

This type of system however can be quite expensive to purchase and support. 

The phrase: Redundant Array of "Inexpensive" Disks---is a widely misused term in industry as having RAID certainly does present its costs over lesser configurations for small business.

A RAID system is needed by organizations which for example have a database of which must be online 24/7 and risk substantial revenue and/or productivity loss in the event of hard disk drive failure.

Even with RAID, a robust tape backup system is needed to tightly secure information.

Deleted Files

Unless an unusual process is in place, under MS Windows, DOS and most other operating systems, a file is not truly "deleted" from a hard disk until an alternate source has written over the physical disk space once occupied by such a file. 

A delete command and dumping of the recycle bin in Windows opens the space used by files on a hard disk to be overwritten by other information.

If no writing to the hard disk has occurred, the file thought to be  "deleted" is still there and is recoverable using "undelete" software from Symantec!

If writing has occurred, the file may or may not be recoverable depending on which physical sections of the hard disk have been overwritten.

For this reason and other performance purposes, it is good to have at least two different hard disks at a file server to physically separate write processes required by the operating system, services and running applications.

Send mail to support@apexinformationservices.com with questions or comments about this web site.
Last modified: 01/06/09